Privacy Policy – The Way Home Shop
Last updated: October 6, 2025
Who we are
The Way Home Shop (“we,” “our,” “us”) is a retail shop and online store located at 8437 SE Stark St, Portland, OR 97216. We sell crystals, ritual tools, and related services and events.
Contact: info@thewayhomeshop.com • (971) 940-4091
Information We Collect
You provide:
- Contact details (name, email, phone, address)
- Order details (items purchased, delivery/pickup preferences)
- Account info (username, password) if you create an account
- Messages and form submissions (questions, event sign-ups)
- Marketing preferences (email subscriptions)
Collected automatically:
- Device and usage data (IP address, browser, pages viewed, referring/exit pages, timestamps)
- Cookies and similar technologies for site functionality, analytics, and marketing
From third parties (when you interact with them):
- Payment confirmation from Clover (we do not see full card details)
- Shipping updates from USPS/Pirate Ship
- Analytics/ads insights from Google Analytics (MonsterInsights), Jetpack, Pinterest, TikTok, and Google for WooCommerce
- Email engagement (opens/clicks) from Klaviyo and/or HubSpot
How We Use Your Information
- Fulfill orders (process payment, ship or prepare pickup, provide support)
- Operate and improve our website (security, performance, user experience, analytics)
- Communicate (order confirmations, updates, customer service)
- Marketing (email newsletters, product updates, promotions—only if you opt in)
- Legal and security (fraud prevention, compliance with laws, enforcing policies)
Legal bases (EU/UK visitors): performance of a contract, legitimate interests, consent (for marketing/cookies), and legal obligations.
Sharing Your Information
We share data with service providers who help run our business—only what’s needed to provide their services:
- E-commerce: WooCommerce (store platform)
- Payments: Clover Payments for WooCommerce (card processing)
- Shipping & fulfillment: USPS, Pirate Ship (label purchase & tracking), WooCommerce Shipping
- Email & CRM: Klaviyo, HubSpot (newsletters, forms, customer messaging)
- Analytics & performance: Google Analytics (MonsterInsights), Jetpack
- Advertising/retargeting pixels: Pinterest for WooCommerce, TikTok for WooCommerce, Google for WooCommerce
- Site operations: SiteGround (hosting), security and caching tools
We do not sell your personal information. We may disclose information if required by law or to protect our rights and users.
Cookies & Tracking
We use cookies and similar technologies to:
- Keep your cart working and remember preferences
- Measure site performance and traffic
- Personalize marketing (when you’ve consented)
Managing cookies: Use the cookie banner/settings on our site (if shown) or adjust your browser settings. Disabling cookies may affect site features (e.g., cart, checkout).
Email Marketing
If you subscribe, we’ll send newsletters and promotions. You can unsubscribe anytime via the link in our emails or by contacting us. Our providers (Klaviyo and/or HubSpot) process your email and engagement data to deliver messages and improve relevance.
Payments
Card payments are processed by Clover. We don’t receive or store full card numbers; Clover handles them securely. We receive limited payment confirmation (e.g., last 4 digits, status) to complete your order.
Shipping & Delivery
For shipments, we share necessary details (name, address, items, contact) with USPS and Pirate Ship to purchase labels and provide tracking. For Local Pickup, we’ll email when your order is ready.
Your Choices & Rights
Account: You can log in to update account details or request deletion.
Marketing: Unsubscribe any time from email footer links or contact us.
Cookies: Control via the cookie banner or browser settings.
EU/UK residents (GDPR): You can request access, correction, deletion, restriction, portability, or object to processing. You also have the right to withdraw consent (e.g., for marketing).
California residents (CCPA/CPRA): You may request access or deletion of personal information and information about disclosures. We do not sell or share personal information as defined by CPRA. To exercise rights, contact info@thewayhomeshop.com.
We may need to verify your identity before responding to certain requests.
Data Retention
We keep order records and related information as long as necessary for tax, accounting, and legal obligations (often up to 7 years). Marketing data is retained until you unsubscribe or request deletion. Analytics data is kept per each provider’s retention settings.
Security
We use reasonable technical and organizational measures (HTTPS, reputable providers, security tools) to protect your data. No method of transmission or storage is 100% secure.
Children’s Privacy
Our site is not intended for children under 13, and we don’t knowingly collect their data. If you believe a child provided personal information, contact us to remove it.
International Data Transfers
Our services and many providers are based in the United States. If you access the site from outside the U.S., your information may be transferred to and processed in the U.S. where laws may differ from your country.
Do Not Track
Some browsers send “Do Not Track” signals. We don’t respond to these signals, but you can manage cookies and marketing preferences as described above.
Changes to This Policy
We may update this policy from time to time. Any changes will be posted on this page with a new “Last updated” date.
Contact Us
The Way Home Shop
8437 SE Stark St, Portland, OR 97216
info@thewayhomeshop.com • (971) 940-4091