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Shipping & Returns – The Way Home Shop

Last updated: October 6, 2025
Questions? Email info@thewayhomeshop.com or call (971) 940-4091.

Shipping

Where we ship: United States only (via USPS).
Processing time: 1–3 business days (Mon–Fri). During events/holidays, please allow a little extra magic time.
Rates: Flat-rate shipping below $88 and free U.S. shipping on orders $88+ (after discounts, before tax).
Local pickup: Free In-Store Pickup at 8437 SE Stark St, Portland, OR 97216. You’ll receive an email when your order is ready.

Order Tracking

Once your order ships, you’ll receive an email with a USPS tracking number. If you chose Local Pickup, we’ll email you when your order is ready at the shop.

Packaging & Sustainability

We reuse clean packing materials when possible and choose recyclable options whenever we can. Your items are always handled with care and Reiki-blessed.

Address Changes & Delivery Issues

  • Wrong address entered? Email us ASAP at info@thewayhomeshop.com. If the order has already shipped, we can’t reroute it and aren’t responsible for delays or losses due to incorrect addresses.
  • Lost/stolen packages: Please reach out to USPS with your tracking number. We’ll help where we can, but USPS is the carrier of record once a package leaves our shop.
  • Damaged in transit: Email us within 3 days of delivery with photos of the box, packing, and item so we can file a claim and make it right.

Returns & Exchanges

We want you to love what you bring home. Please read carefully:

Return Window & Condition

  • Returns accepted within 14 days of delivery/pickup for store credit.
  • Items must be unused, unopened, and in original condition/packaging.

Final Sale (Not Returnable)

For hygienic/energetic integrity, the following are final sale:

  • Crystals & mineral specimens
  • Bath & body items (salts, oils, perfume, etc.)
  • Custom or special-order items
  • Gift cards and digital products
  • Sale/clearance items

How to Start a Return

  1. Email info@thewayhomeshop.com with your order number and item(s).
  2. We’ll confirm eligibility and provide next steps.
  3. Ship items back within 7 days of approval. Return shipping is customer’s responsibility; we recommend a trackable service.
  4. Once received and inspected, we’ll issue store credit to the email on file.

Exchanges

Prefer an exchange? Start a return (above) and place a new order for the item you want—this ensures it doesn’t sell out.

Defective or Wrong Item

If we made a mistake (oops!) or an item is defective, email us within 3 days of delivery with photos—we’ll fix it quickly.

FAQ

When does free shipping apply?
On U.S. orders $88+ after discounts and before tax.

Do you ship to P.O. Boxes?
Yes—USPS only.

How long does Local Pickup take?
Usually 1–2 business days. We’ll email you when it’s ready. Pickup during regular shop hours.

Can I return a crystal?
Due to the unique, energetic nature of crystals, all crystal sales are final.

Store Info

The Way Home Shop
8437 SE Stark St, Portland, OR 97216
(971) 940-4091 • info@thewayhomeshop.com