Return Policy

Return Policy

We happily accept Tangra LLC returns anytime with your original receipt or order number.

We want you to feel good about everything you purchase from Tangra LLC, and we’ll do everything within reason to make it right.

Respectfully, we may refuse returns for items that have been visibly worn or damaged, or if there appears to be fraud or abuse.

Q: How do I return my item at a store?

A: Bring your return with the original receipt or order number to the Tangra LLC store.

If the item was purchased online, please bring the original packaging – your order number will be on your package address label or packing slip (if included). The order number can also be found in your order emails and in your online account at Tangra LLC.com.

Don’t have the receipt or order number? We’ll give you a merchandise credit for the current price.

Return by Mail

Q: How do I return my online purchase?

A: The fastest way to get a refund for online purchases is to email us at info@thewayhomeshop.com

You’ll need to provide the online order number for all items being returned. Your order number can be found on your package address label or packing slip (if included), in your order emails or in your online account at thewayhomeshop.com

• We will email you a return label to mail your item(s) back. A $6.95 (USD) fee will be deducted from your return to cover return shipping costs.
• Respectfully, we may refuse returns for items that have been visibly worn or damaged. If there appears to be a fraud or abuse, we may not return your item.

Q: Can I return my in-store purchase by mail?

A: We cannot process returns for item(s) that were purchased in your local Tangra LLC store at our online warehouse.

Exchange Policy

Q: How do I exchange my item(s) at a store?

A: You can exchange your item(s) purchased in store or online at your favorite Tangra LLC store. Please remember to bring your receipt.

Q: Can I exchange my item(s) online?

A: We are unable to process exchanges in our online warehouse, but you may go to your local store and an associate will assist you with an exchange. You may also return your merchandise via our Online Returns Process and place a new order for the desired items.

Please note: you will be charged for shipping and handling on your new order.